Understanding Cost of Quality and TQM Tools

Course Level 3: Advanced

Estimated Study Time: 2-3 hours

When implementing a quality management system it is important for quality managers to be familiar with topics such as Cost of Quality and which tools are used in Total Quality Management. The Cost of Quality is a term that is widely used but also widely misunderstood. It is not about the cost of creating a quality product or service, rather it is the cost to the business of not creating a quality product or service. For example, if a company produces substandard products then every time work is redone on those products the cost of quality increases.

Total Quality Management (TQM) tools such as Checklists, Fishbone Diagrams, Histogram Charts, PDCA Cycle and Pareto Diagrams have been used in businesses for more than 50 years and have revolutionized the concept of quality management. Successful businesses realize that TQM tools are used to prevent problems from occurring rather than detect problems that have occurred. The course will teach you more about these important tools and how to implement them in a quality management system.

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