Course Level 1: Introductory
Estimated Study Time: 2 hours
This course will give you a good sense of the three core skills required to be an effective coach: rapport, listening and reflecting. It should enable you to recognize the use of a coaching approach in your workplace, and to enhance your day-to-day interactions at work.
Effective coaching depends for its success on a handful of core skills. These are building rapport; listening; and summarizing and reflecting. These skills are employed in a disciplined way in performance coaching with the effect that the coachee should feel listened to, understood, supported, stimulated and focused. Each skill has a particular emphasis in performance coaching beyond their conventional use – we employ these skills in a very focused way.
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