Course Level 3: Advanced
Estimated Study Time: 2-3 hours
This course introduces you to the different types of conflict that can occur in your work and personal life, reasons why conflict can arise, and various conflict-handling styles to help you effectively manage conflict. This course will also present you with the knowledge and skills necessary to have successful negotiations including how to avoid common mistakes in negotiation.
The course begins by explaining what conflict is. You will learn about the various types of conflict that can occur and the level of conflict that is most effective for high performance. You will study potential root causes of conflict arising within a workplace and the positive and negative outcomes of this conflict. You will then learn multiple ways on how to resolve organizational conflict and the most common styles people have for handling conflict. This section concludes by explaining how an awareness of our emotions and thoughts are important for the success of managing conflict and the key to keeping disagreements healthy.
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