English for Tourism – Hotel Reception and Front Desk

Course Level 1: Introductory

Estimated Study Time: 1-2 hours

English is the main language of international communication and is essential for people working in the tourist industry.

This course introduces the English vocabulary necessary for working at a hotel reception or front desk. The first section explains how to communicate with potential customers during inquiries as well as how to reserve rooms for hotel guests. The following section describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures. The final section explains how to resolve customer complaints with helpful and non-offensive phrases.

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