Course Level 1: Introductory
Estimated Study Time: 1-2 hours
Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
This course introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers. Gain thorough knowledge and understanding of customer service practices and become confident in handling inquiries, complaints, and communications.
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